On Being Good at Your Job When No One Is Watching

In order to be a bridgetender, you have to be able to function well with little or no supervision. You have to be the type of person who takes a job seriously, believes in maintaining standards, and is very self-motivated. I am that person. And I happen to consider being left alone to be its own reward.

The downside is that praise is very thin on the ground. If you thrive on attaboys and kudos, this is not the job for you. Taking pride in having done the job well has to be enough.

The other day, I had five different vessels headed toward my bridge from both directions, and at different rates of speed. I also had vehicle traffic backed up for miles, and dozens of pedestrians and cyclists in a wide array of moods. Some were being cooperative, and some were not.

On days like that, opening the bridge is like being the conductor of a very unruly orchestra. There are a variety of moving parts to consider. When do you start your opening so as to back up the minimum amount of traffic? How do you keep all of the traveling public safe? How do you time it so all the vessels get through at once without crashing into each other or damaging the bridge?

Communication is key. You need to make sure all the vessels know what the plan is. Sometimes you have to be firm and tell a captain that he’ll have to wait for the next opening. (We try to keep our openings less than 10 minutes long to avoid traffic delays.)

That particular opening went off without a hitch. Everyone was appreciative and all went well. At the end of it, I did a little dance and thought, “DAMN, I’m good!!!”

I was feeling proud and all in the zone, and mighty pleased with myself. I was thinking that it was a shame that no supervisors were around to see the pure artistry that was that opening. I felt great.

And then the phone rang.

It was my supervisor, saying someone just called and complained because I had made him wait because I was trying to avoid a long opening that would back up traffic for miles.

Sigh. And just like that, my head shrank back down to normal size.

But it was good while it lasted.

proudcupcake

Hey! Look what I wrote! http://amzn.to/2mlPVh5

 

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