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Tony the Ice Cream Man
When I was little, there was an ice cream truck that routinely visited the Connecticut projects where we lived. For people who couldn’t afford vacations, it was one of the few ways you could really tell that summer had arrived. That, and at the tail end of the baby boom the neighborhood was lousy with…
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“I’ll have your job!”
The other day I walked into a pharmacy at the tail end of what sounded like a stormy customer service incident. The customer shouted “I’ll have your job!” to the clerk as she made her exit. The clerk looked down sadly and shook her head. It’s not the first time I’ve heard someone make a…
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Two Short Steps Away from my Life’s Dream
Wow! The other day I wrote a blog entry asking for a reader from Greenland, as that was one country I had yet to hear from. And within 14 hours, I got one! That left me marveling at the power of the internet and this blog. I mean, that country doesn’t even have a total…
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Why I Fail to Thrive in a Bureaucracy
I have never been one to suffer fools gladly. I suppose that actually sums it up. I could stop this blog entry right here. And it’s not the first time I’ve addressed this subject. See also my entry entitled How to Give HORRIBLE Customer Service. So I don’t suppose I really need to go there…
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How to Give HORRIBLE Customer Service
Thank you for calling AT&T. In order to better serve you, please enter your 6 million digit account number, followed by the pound sign. Thank you. Your call is very important to us. Please state the nature of your call. I want to speak to a human being. I’m sorry, did you say you need…