The View from a Drawbridge

Tag: customer service

  • Leave Us Alone

    Telling your customers that you can’t be bothered is a poor business model.

  • Falling Down the Customer Service Rabbit Hole

    What follows are the highlights of an online conversation I had with Tracfone Wireless. For reference, “You” is me, and anything italicized is my inner dialogue. (Because I’d never be quite so rude as to say these things out loud.) Items in bold are a synopsis of things I left out so as not to…

  • Nails

    One of my rear tires was looking slightly flat. Again. It would never lose enough pressure to set off alarm bells in my mind, but it really was starting to annoy me. The gas station’s mechanic must have seen me muttering to myself at the air pump, and he came over to investigate. He offered…

  • Let’s Review

    Every single day, my e-mail inbox is filled with requests that I review some product that I’ve purchased. Or someone wants my feedback on the service they recently provided me. (The only company I know that doesn’t do this is AT&T, because they already know that they give piss-poor customer service, and they couldn’t care…

  • I Miss the Saturn Experience

    I’ve had a lot of cars in my lifetime, but I’ve only bought one that was brand new. It was a 1998 Saturn SL2. I loved that car. Not only because it got me from point A to point B, but at the time the Saturn folks were embarked on this radical new philosophy in…

  • Verbal Manipulation

    I was speaking to someone in a position of authority the other day, and he said, “Wouldn’t you agree that…” and then he went on to push his poorly thought out agenda for policy change. So I responded, “Actually, no, I don’t agree. And here’s why.” He wasn’t expecting that. You could see it in…

  • Bother Me Not

    Have you ever noticed that some websites seem to deliberately make it difficult for you to contact them? They either hide their “Contact Us” tab, befuddling all but the most determined, or don’t have one at all, or they make you jump through 20,000 hoops or they only provide their address and phone number, expecting…

  • My Jacksonville to Seattle Odyssey—Part 8–Home Sweet Home!

    In truth I’ve been in Seattle for a week now. When I first arrived I felt kind of claustrophobic after driving through big sky country, so my first thought was, “Oh, God. I’m not liking this.” But then I got my city legs back, so to speak. I have to say that I love this…

  • Incompetence, Thy Name is AT&T

    You know, you’d think I’d have learned after writing How to Give Horrible Customer Service, but no. In an area of 1 million people (Jacksonville, Florida) the administration in its infinite wisdom has chosen to only allow two major competitors for our unlimited internet market: AT&T and Comcast. Comcast service is slow as molasses during…

  • The Best of The View from a Drawbridge

    I cannot believe it, but today is the one year anniversary of my blog! What a ride this has been. I’ve managed to post an entry every single day for an entire year. I would have never guessed I’d have this much to talk about. By writing this much I’ve learned a great deal as…